GroupCart Support

In your Shopify admin, go to Apps → GroupCart. You’ll see the group carts started, how many became orders, the average group cart (shoppers, items and order value), the path from cart to order (started → items added → reached checkout → ordered), and group carts per day.

Sales and order values need order tracking. Turn it on from the GroupCart page. It is off by default, and without it you still see starts, items added, checkout steps and the orders the organizer confirmed, but not sales or order values. It counts only orders placed after it is turned on.

Go to Online Store → Themes → Customize → App embeds → Group cart and choose Design: Custom. There you can set the Button colors and Corners, the Card on product pages, the Cart panel buttons, and the Floating button and its Floating button position. Click Save when you’re done. Recommended puts everything back.

GroupCart copies your “Add to cart” button by default. If it still looks off, set the colours and corners in the embed settings, or email us your theme name.

Yes. The theme editor shows a sample group cart with your own products while you edit.

• Check that the Group cart app embed is on and that you saved it.
• Check that you turned it on in the published theme, not a copy.
• Check that your plan is active: open Apps → GroupCart in your Shopify admin.
• If your store has a password page, test as a visitor who has entered the password.

In the theme editor, open a product page and add the Add to group cart block where you want it.

It appears there only where you’ve placed the GroupCart block. Add the block to that pop-up section.

This is usually a short interruption, and your store keeps working normally while it lasts. Try again in a minute. If it lasts longer, email us.

Turn on order tracking. Without it, the organizer is asked “Did you place the order?” and closes the cart by answering.

It sold out or became unavailable. It is left out of the checkout, and the organizer is told before paying.

• A cart holds up to 20 people and 100 different items.
• A shopper can be in one group cart per store at a time. Joining another moves them out of the first, and their items stay there. An organizer deletes their own cart first.
• Check that the link is complete. WhatsApp and email sometimes cut long links.

Open the cart on the device where you started it. In Manage cart, choose Copy organizer link, and save it somewhere safe. It lets you manage the cart from another phone or computer.

No. The organizer pays once, in your normal Shopify checkout. Payment, taxes, shipping and discounts are all Shopify’s own.

It’s one normal Shopify order. Each line shows Added by: [name], and the order is marked Group cart: [cart name].

It works with modern and older themes, with no code changes. If something looks off, email us the theme name.

Only the display names shoppers type into a cart. Order tracking, if you turn it on, reads only GroupCart’s own mark on an order and the order’s total and currency. It never reads customer names, addresses, emails or phone numbers.

The GroupCart plan is $9.99 every 30 days or $99 a year, with a 30-day free trial. Billing goes through Shopify, on your Shopify invoice, so GroupCart never sees payment details. You can change or cancel your plan in the Shopify admin: open GroupCart and choose Manage plan.

Uninstalling cancels your plan. After a plan ends, existing group carts stay visible for 7 days, but new ones can’t be started. When you uninstall, your store’s group carts are deleted.

English only for now. Other languages and right-to-left layouts are planned.

One shared cart that friends, family or colleagues fill together on one store. One person, the organizer, checks out for everyone.

No. You only type a name, with no email, phone or password.

You can change or remove only your own items. The organizer can change anything.

No. The group cart is separate from your regular cart on the store.

A cart nobody touched for 30 days is deleted, including the names in it. Details are in the Privacy Policy.

No. The organizer pays once.

The store you bought from. They handle delivery and returns. Email us about the group cart itself.